Business Process Management - Workflow and DMS
Business work is robust enterprise process management tool that optimizes business process by eliminating business issues such as inefficiency, inconsistency, risks and impaired productivity. This web based system coordinates, controls and monitor business process flow among different user group participants in various predefined order. It enables you to create, manage and effectively track any number of process and its activities, allow customize control rights as per user role and measure Turn-Around-time of any particular activity within the process. The system enables effective communication among participants of different units with help of instant messaging, email alerts, comments and Feedbacks. Dynamic reporting and dashboard are the key features present that aids in any level decision making. The system offers reliable, secure and centralized document management system integrated within Business Works.
Product Features
- End to End process tracking and management
- Business Process Definition with version management
- Supports workflows from simple sequential to complex parallel & conditional(formula) routing
- Customized fields for each workflow, field level access rights & validation and various type of activities could be defined depending on the process activity nature
- Role based access rights
- Document Management
- Instant Messaging and email alerts
- Dynamic reporting engine
- Customize add on tools
- Developed on a highly scalable multi-tier architecture
Benefits
- Reduced cost and time in execution of a business process
- Track and manage human tasks with clarity in their roles
- Improve operational efficiency
- Enhance business process "visibility"
- identify bottlenecks
- target for improvement
- Establish document management system & information sharing
- Improve communication process with all personnel involved in the process via comment feed attached to the process case, emails and alerts; relying less on paper
- Provide complete view & control of process status at all time
Business Processes: Few Examples
Banking- Account Opening (Personal, Commercial)
- Account Amendment
- Account Closure
- Debit Card Request
- Cheque Book Request
- Online Banking & other value added service request
Loan
- Auto Loan
- Personal Loan
- Home Loan
- Credit Card
Internal Office Process
- HR medical claim
- Leave Request
- Stationary Request
- Vehicle Request Form
Customer Services and Complaint Management
- Call Center Customer Request Tracking
- Complaint Tracking
- Tracking of legal dispute cases
Business Works - System Components
Business Process Diagram - Loan Processing
Business Process Definition
Snapshots
Client Dashboard
Client Screen
Platform and Architecture
Development Tools and Architecture- Visual Studio 2010 (.NET platform)
- SQL Server 2008
- ASP.NET / C#
- MVC Framework - scalability and manageability for upgrades
- Facilitates Service Oriented Architecture (SOA) using Web Services
System Requirement
- Intranet / Internet
- .NET Framework
- SQL Server 2005 or 2008
- Web Browser (Internet Explorer, Mozilla, Chrome, and so on)
